The Integrated Operations Control Center is the central nervous system of American’s global network consolidating operations of American Airlines and US Airways. It houses 1600 employees who plan, oversee flight operations including dispatch, crew, scheduling, air traffic control, maintenance operation control, and customer service for the airline’s 1 million annual mainline flights serving more than 140 million customers. It is split into six groups: navigational database, weight and balance planning, meteorology, flight dispatch, crisis control and complaint resolution.
MEP Systems: The two-story, $88 million, IOC building’s primary electrical and mechanical systems are fed from the campus’ existing central utility plant (CUP), 15kV electrical system, and chilled water system. In addition to the new building service connections to the existing campus, Telios provided a 2N redundant design for all the MEP systems. The new facility interconnects to the existing campus central plant for additional systems redundancy. The MEP systems include two electrical services; two (2) 2 mega-watt generators; and two 425-ton, air-cooled chillers.
The Technology and AV systems feature a high-end operations area with 40 eighty-inch monitors. The command center boasts a 3×5 video wall with 45 inputs for video display. The new operations center has over 20 conference rooms with room scheduling systems, smart screen touch panel displays and teleconferencing capabilities and 4 training rooms with high resolution projectors and audience response systems.
The timing to deliver the IOC was critical for American’s single operating certificate with the FAA as well as for the reservations system migration. The project delivery was a true IPD contract, design-assist relationship with the Telios Construction Team providing on-stie owner representation through Enhanced Construction Administration and Commissioning Services.